Features

Create plans that bill monthly, quarterly or yearly. Charge for overages in data usage, extra email addresses, or VOIP usage.

Easily charge setup fees for new installs or late fees when customers fall behind.

Create tax plans that can bill for county, city and federal taxes. Apply fees such as USF Fees or 911 charges.

Choose from many different integrated payment gateways to automate the processing of credit cards or bank drafts.

Platypus automatically turns customers off for non-payment and reactivates the account upon payment.

Out of the box integration with FreeRADIUS, Email Servers, Monitoring Systems and more.

Keep track of customer equipment, speed settings, IPs and more.

Send commands to remote servers and equipment when customers are added, modified or suspended.

Keep track of installation, billing questions and support questions in one location.

Incoming emails are automatically converted to tickets or added to existing tickets. New emails are composed directly from Platypus. No need for an email client!

Keep in touch with your user base with surveys that give you insight into how to continue to serve your customers better.

Learn from experience by developing a database of knowledge for your support team.

Send professional looking paper or email statements, late notices and receipts to your customers. Choose between PDFs, HTML or plain emails.

Target individual groups of customers by location, billing plan and more to let them know of outages or price increases.

Automatically notify your customers that their credit card will be expiring or that their charge was declined before suspending the account.

Let your customers know when they approach their monthly bandwidth limit.

Easily control user access with FreeRADIUS, provision email accounts and tie billing into your monitoring system.

Create reports for FCC 477 with a single click, saving hours of manual labor.

Scheduling support allows you to better manage your installers. SMS and email notification as well as online access to scheduled jobs assures that customers get installed on time.

Track items from location to location (warehouse, truck, etc.) and create service orders to log all equipment installed at customer location.

View and print invoices and payments for previous billing periods.

View current and historical usage data including how much is left for the month.

Allow customers to pay via Credit Card online, taking payments 24 hours a day.

Allow customers to track their support tickets online, reducing support calls and increasing customer satisfaction.