IPPay has updated their gateway to prevent false declines of a small percentage of Mastercards which failed to process with the “recurring” flag. These cards would return an Error / Decline Code of 012 or 013 and had to be processed manually using the Virtual Terminal supplied by IPPay.
As of August 1st, these customers can be processed as part of the normal Platypus credit card batch and should no longer have to be processed via the Virtual Terminal. In Platypus, verify that the customer’s statement method is set to “Credit Card” and these charges will process as part of your normal credit card batch.
If you continue to receive an Error / Decline Code of 012 or 013, please contact your customer for an updated payment information as it would be a legitimate decline and not a false error.