Powerful Recurring & Usage Based Billing
  • Recurring and Usage Billing

    Create plans that bill monthly, quarterly or yearly. Charge for overages in data usage, extra email addresses, or VOIP usage.

  • Flexible Fees

    Easily charge setup fees for new installs or late fees when customers fall behind.

  • Authority Based Tax Model

    Create tax plans that can bill for county, city and federal taxes. Apply fees such as USF Fees or 911 charges.

  • Credit Card and Echeck Integration

    Choose from many different integrated payment gateways to automate the processing of credit cards or bank drafts.


Manage customer services from a single application.
  • Automatically Suspend Accounts

    Platypus automatically turns customers off for non-payment and reactivates the account upon payment.

  • Integration with Industry Standard Software

    Out of the box integration with FreeRADIUS, Email Servers, Monitoring Systems and more.

  • User Definable Services

    Keep track of customer equipment, speed settings, IPs and more.

  • Open Provisioning Model

    Send commands to remote servers and equipment when customers are added, modified or suspended.

Customer Care

Integrated helpdesk gives you the tools to serve your customers better.
  • Centralized Ticket Management

    Keep track of installation, billing questions and support questions in one location.

  • Email Integration

    Incoming emails are automatically converted to tickets or added to existing tickets. New emails are composed directly from Platypus. No need for an email client!

  • Satisfaction Surveys

    Keep in touch with your user base with surveys that give you insight into how to continue to serve your customers better.

  • Knowledge Base

    Learn from experience by developing a database of knowledge for your support team.


Keep in touch with your customers
  • Billing Notices

    Send professional looking paper or email statements, late notices and receipts to your customers. Choose between PDFs, HTML or plain emails.

  • Message Wizard

    Target individual groups of customers by location, billing plan and more to let them know of outages or price increases.

  • Credit Card Expirations and Declines

    Automatically notify your customers that their credit card will be expiring or that their charge was declined before suspending the account.

  • Usage Notifications

    Let your customers know when they approach their monthly bandwidth limit.

Industry Specific Features

Providing billing software to ISPs and WISPs for 17 years
  • Integration Support

    Easily control user access with FreeRADIUS, provision email accounts and tie billing into your monitoring system.

  • FCC 477 Reporting

    Create reports for FCC 477 with a single click, saving hours of manual labor.

  • Scheduling

    Scheduling support allows you to better manage your installers. SMS and email notification as well as online access to scheduled jobs assures that customers get installed on time.

  • Inventory

    Track items from location to location (warehouse, truck, etc.) and create service orders to log all equipment installed at customer location.

Online Customer Portal

Reduce support calls related to billing, payments, tickets and more
  • View Invoices/Payments

    View and print invoices and payments for previous billing periods.

  • Check Usage

    View current and historical usage data including how much is left for the month.

  • Make Payments

    Allow customers to pay via Credit Card online, taking payments 24 hours a day.

  • View and Create Trouble Tickets

    Allow customers to track their support tickets online, reducing support calls and increasing customer satisfaction.