This is an Agreement between You and Tucows, Inc. d.b.a. Platypus ISP Billing (“Platypus”), a company that provides billing solutions for Internet service providers and their customers alike via the website at www.ispbilling.com. We've tried really hard to keep this document simple and readable and if you have any suggestions for how we can improve it, please do let us know.

Platypus is a service provided by Tucows

You are our valued customer. We expect you to be of sufficient legal age to be able to enter into binding contracts and provide consent to the collection and processing of any personal data we need to provide services to you.

This Agreement explains our obligations to you and your obligations to us. Combined with the terms on any payment authorization form you sign with us, this Agreement is the entire Agreement between us.

General Terms

Platypus will update this Agreement from time to time, usually to reflect new obligations and policies arising from the introduction of new services. It might also be updated to modify or clarify existing obligations and policies.

You should visit this page from time to time to review any changes. We may notify you if this Agreement changes, or we may not. Any notification of any changes would be purely a courtesy and is not required by this Agreement.

Platypus Privacy Policy

Your agreement with us concerning the treatment of information we collect about you under this Agreement is detailed in the terms of our Privacy Policy.

Term of Agreement

These Terms of Service will last for the duration of your use of our services and for as long thereafter as necessary to protect both you and us in the event of litigation.

Billing & Contact Information

Platypus bills for services in USD. All prices listed on our site are shown in USD. We accept a variety of payment methods, including all major credit cards, echeck (direct bank debit), and checks..

If your billing information is not current and, we cannot renew your services, we will attempt to contact you using any email and/or phone number we may have on file for you. If we can’t reach you or you refuse to pay, we may terminate services.

Platypus needs to be able to contact you easily and quickly. You are responsible for ensuring that we have accurate and current contact and billing information for you, including your complete real name, an accurate postal address, an accurate and checked email address, and at least one voice telephone number.

If you need to reach Platypus, you may contact us at;

421-2 Dr Martin Luther King Jr Dr E
Starkville, MS 39759

(Attention: Platypus Account Management) 

Telephone: 888-752-8978 / 662-324-5816


Email to platypus@tucows.com

Timely Payment

Your right to use the services we provide lasts only as long as we receive payment for those services. If you do not pay your fees within thirty (30) days of the due date, we will close your account and terminate any Agreement you have with us.

If your account is closed for non-payment, you understand that we may report that fact to any credit agency and also may use a collection agency to attempt to recover the fees you owe.

You agree that Platypus may charge the credit card we have on file for you to recover any amounts outstanding on your account.

Cancelling & Termination

If you want to cancel the services we provide, please contact us via phone at 888-752-8978 / 662-324-5816  or email at platypus@tucows.com.

Platypus can also end this Agreement at any time and for any reason, especially for misuse of our services.

If you terminate our relationship, you will not receive a refund for any fees already paid. If Platypus terminates our relationship, you will not receive a refund for any fees already paid. We will provide you with written notice, either via postal service or email, that we are no longer providing services.

Complaints & Legal Challenges

If Platypus is made a party to any legal action by virtue of one of your use of our services, you agree to be responsible for all of our costs and legal fees and to indemnify and hold us harmless from any action.

If we are notified if misuse of our services, we may, at our sole discretion, suspend your ability to use our services.


This Agreement is governed by and will be enforced in accord with the laws of the State of Virginia, the county of Albemarle, and the federal laws of the United States.

Any action brought against Platypus or any associated company arising out of or relating to this Agreement must be brought in the courts of [Charlottesville, VA], and you consent to the exclusive jurisdiction of such courts.

Limitation of Liability

You agree that our entire liability and your exclusive remedy with respect to any services provided under this Agreement and any breach of this Agreement is solely limited to the amount that you have paid us over the prior twelve months..

Platypus, Tucows, and their directors, employees, affiliates, subsidiaries, agents, and third-party providers shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use any of the services or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, our liability is limited to the extent permitted by law.

We disclaim any and all loss or liability resulting from, but not limited to: (1) loss or liability resulting from access delays or access interruptions; (2) loss or liability resulting from data non-delivery or data mis-delivery; (3) loss or liability resulting from acts of God; (4) loss or liability resulting from the unauthorized use or misuse of your account identifier or password; (5) loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided under this Agreement; (6) loss or liability resulting from the interruption of your service.

You agree that we will not be liable for any loss, including interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

Disclaimer of Warranties

You agree that your use of our services is solely at your own risk. You agree that such services are provided on an "as is," "as available" basis.

We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that the services will meet your requirements or that the services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the service or as to the accuracy or reliability of any information obtained through the service or that defects in the service will be corrected.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of our service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

We make no warranty regarding any goods or services purchased or obtained through the service or any transactions entered into through the service. No advice or information, whether oral or written, obtained by you from us or through the service shall create any warranty not expressly made herein.